Terms & Conditions

These Conditions shall apply to the sale of any Goods by us to you by telephone or through our websites to the exclusion of all other terms and conditions including any terms or conditions which you may purport to apply under any purchase order, and no variation of these Conditions shall be binding unless agreed in writing by us and attached hereto. These Conditions set out the entire agreement to the exclusion of all other terms and conditions

We reserve the right to alter these Conditions at any time. You shall be subject to the terms in force at the time you place an order with us, unless the changes made by us are required by law, in which case we shall notify you of the changes.

1. Definitions

1.1 For the purposes of these terms and conditions, the following expressions have the following meanings:

1.1.1 “Conditions” means the standard terms and conditions of sale set out below;

1.1.2 “Goods” means the goods or services supplied by us to you including animal feeds, supplements, bedding, and

Equipment.

1.1.3 “we” or “us” means colliespetfoodsupplies.co.uk

whose registered office address is Snells farm, trow lane, lyneham, SN154DP

1.1.4 “Websites” means the websites with domain names www.colliespetfoodsupplies.co.uk

www.equifirst.com

1.1.5 “you” or “your” means any person or entity trading with us through any available medium, including, but not

limited to telephone and the internet.

1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.

1.3 All rights expressly reserved by or granted to us by these Conditions shall be without prejudice to any

other rights which we may have from time to time.

1.4 Unless expressly stated otherwise, where rights and decisions are to be exercised or made at our

discretion, then we shall be under no duty or obligation to you to justify or provide a reason for the decision.

1.5 Unless expressly stated otherwise, where our prior written consent is required in these Conditions, then

we shall be under no obligation not to unreasonably withhold or delay in giving that consent.

2. Use of our Websites

In using our Websites, you agree to be bound by its Conditions of use as follows:

2.1. Accounts

2.1.1. If you open an account with us, you agree to be responsible for keeping your user profile details confidential and take full responsibility for any misuse of your customer account.

2.1.2. If you suspect that your account details have become known to another person, you must contact us immediately.

These Conditions shall apply to the sale of any Goods by us to you by telephone or through our websites to the. exclusion of all other terms and conditions including any terms or conditions which you may purport to apply under any purchase order, and no variation of these Conditions shall be binding unless agreed in writing by us and attached hereto. These Conditions set out the entire agreement to the exclusion of all other terms and conditions.

2.1.3. On receiving such notification in accordance with Condition 2.1.2 above we may at our sole

discretion terminate your account or take such other action as we deem to be necessary.

However, until such time as we confirm termination of your account you will be liable for any

costs which are outstanding on your account.

2.2. Website Availability

2.2.1. Whilst we aim to keep all communications with and transactions via our Websites free from

interruption and failure, this cannot be guaranteed at all times. It may be necessary to

interrupt the availability of our Websites without notice as required to perform essential

maintenance and repair and as such the Websites will be available on an “as is” “as available”basis.

2.2.2. We reserve the right in our discretion to refuse access to our Websites and to close accounts at

any time where we reasonably believe that you have either abused or failed to comply with the

Conditions we have imposed

2.3. Use of our Websites and Copyright

2.3.1. We or our content suppliers are the owners of all content contained on our Websites along with the copyright, trade names and marks and all the intellectual property rights subsisting in the contents on our Websites.

2.3.2. The material provided on our Websites is for personal and non‐commercial use only. You may

retrieve, display on a computer screen, print or photocopy the content of the Website solely

for this purpose. You are not otherwise permitted to reproduce, publish, modify, sell, copy or

download (except as expressly permitted) any part of our Websites, including the source code.

2.4. Your Personal Data

2.4.1. We comply with the requirements set out in the Data Protection Act 1998 in respect of any

data held or processed by us.

3. General Trading

3.1. Goods

3.1.1. Whilst every effort is made to keep the Goods displayed on our Websites up to date, all orders

are subject to availability.

3.1.2. Specifications, drawings and representations appearing on the Websites are for guidance

purposes only and particulars of size, dimension and weight are approximate only. Some

Goods may vary slightly from those displayed on the Websites. We reserve the right to update

the list of Goods available without notice at any time.

3.1.3. All prices on the Websites are shown inclusive of UK VAT at the appropriate rate in force from

time to time but excluding delivery costs which shall be in addition to any price quoted as set

out below. Whilst we make every reasonable effort to ensure that all prices on our Websites

are correct, if any Goods you order is incorrectly priced then we shall, at our discretion, either

contact you for instructions before dispatching the Goods, or reject your order and notify you

of such rejection.

3.1.4. In the event that it is necessary for us to increase the price of the Goods to reflect any increase

to the cost to us after we accepted an order from you for such Goods, we will notify you of

such increase and ask you to reconfirm the order at the new price. If payment has already been

made and you do not wish to reconfirm the order we shall provide you with a full refund.

3.2. The Order Process

3.2.1. When you place an order with us via our Websites we will email you to confirm receipt. Please

note that this does not mean that your order has been accepted.

3.2.2. You shall be liable for ensuring the accuracy of any order which you submit.

3.2.3. Only when you complete the order process, either by telephone or via the Websites, and we

have confirmed the order will you and we enter into a legally binding contract. Your offer to

purchase Goods is made when you place an order. For telephone orders, our acceptance of

that order is made during the telephone call. For internet orders, our acceptance of that order

is made by a confirmation e‐mail that you will receive shortly after you complete your order.

3.2.4. We will debit your debit or credit card at the time your order is placed and your invoice/receipt

will be included in the packaging with your Goods.

3.2.5. We reserve the right to refuse any orders prior to us confirming acceptance of your order

without giving reason. Where we refuse an order, we will notify you by email as soon as

possible and you shall receive a full refund of any payment made.

3.3. Payment

3.3.1. We accept payment by Visa, Visa Debit, Mastercard, Visa Electron and Maestro. However we

are unfortunately unable to accept any payment by American Express, cheque or postal order.

3.3.2. All payments shall be made when the order is placed.

4. Delivery

4.1. Address and Delivery Information

4.1.1. On placing your order, you will be required to provide us with details of an address for delivery

of the Goods. You are responsible for making all arrangements to take delivery of the Goods

whenever they are tendered for delivery. Where we are unable to affect delivery of the Goods

for reasons that can be attributed to inaccurate or incomplete delivery information we will not

be held responsible for any losses you may incur as a result and additional charges may at our

discretion be made for redirection or for re‐delivery.

4.1.2. You are responsible for making all arrangements to take delivery of the Goods whenever they

are tendered for delivery. You may specify that the Goods can be left either with a third party

or at an alternative location.

4.1.3. Once the Goods have been delivered either to you (or a third party in accordance with your

instructions) responsibility of the Goods will pass to you. Save for our negligence, we will not

accept any liability for any subsequent damage or disappearance of the item following delivery

in accordance with your instructions. You will become owner of the Goods once we receive full

payment of all sums due in respect of the Products, including delivery charges, and we have

delivered the Goods to you in accordance with this Condition 4.

4.2. Fulfillment

4.2.1. We will dispatch your order for collection by our chosen carrier at the first available

opportunity once all the Goods are available at our warehouse. In certain situations we may

choose to dispatch your order in two or more separate consignments due to delays in

obtaining some of the Goods for example, but this is at our discretion.

4.2.2. If any Goods on your order become permanently unavailable, we will contact you. You will

have the opportunity to select replacement Goods during the next 48 hours by contacting us

via our customer service e‐mail address or telephone number. We shall inform you of any

difference to the price of the order and ask you to reconfirm the order. If you do not select

replacement Goods and reconfirm the order within 48 hours from notification, we will

automatically remove the Goods which are no longer available from your order, refund in full

any payment in respect of the removed Goods, and dispatch the remaining Goods you have ordered.

4.2.3. If temporary unavailability of Goods on your order causes dispatch to be delayed for more than

3 days, we will contact you with the option to replace the Goods or remove them from the

order. Where you request replacement Goods we shall inform you of any difference to the

price of the order and ask you to reconfirm the order. Unless otherwise instructed, we will hold

the rest of the order until the delayed Goods become available, at which point we will dispatch

the entire order.

4.2.4. The removal of Goods from your order due to them being or becoming permanently

unavailable will not affect any offer of free delivery where applicable.

4.2.5. The removal of Goods from your order due to them being or becoming temporarily unavailable

will not affect any offer of free delivery where applicable, however a subsequent new order for

the same Goods will not attract free delivery unless the order qualifies in its own right.

4.2.6. If you order Goods from our Websites for delivery outside the UK, they may be subject to

import duties and taxes which are levied when the delivery reaches the specified destination.

You will be responsible for payment of any such import duties and taxes. Please note that we

have no control over these charges and cannot predict their amount. Please contact your local

customs office for further information before placing your order.

4.2.7. Please also note that you must comply with all applicable laws and regulations of the country

for which the products are destined. We will not be liable for any breach by you of any such

laws

4.3. Time frames

4.3.1. Unless otherwise stated at the time of ordering, UK mainland orders will be dispatched via a

next working day delivery service and overseas orders via a priority delivery service with our

chosen carrier.

4.3.2. For your convenience, we provide an estimated dispatch date on placing an order. These are

designed to be a guideline and we will not be held liable for any losses or increased costs to

you or any party as a result of us being unable to deliver the Goods by the date provided.

4.3.3. Although we will make every effort to keep you informed of delivery information, we do not

undertake to investigate delays until 10 days after the original, or revised and communicated

dispatch date. We will only recognise that a delivery has failed after 28 days from the time of

dispatch

4.4. Charges & Free Delivery

4.4.1. For details of our delivery charges, please see our Websites . Any delivery charges will be payable in addition

to the price of the Goods quoted on our Websites.

4.4.2. All delivery charges quoted are assumed to be for a single parcel not weighing more than 30kg.

Irrespective of Condition 3.2.3, in the event that we cannot dispatch your order in a single

consignment, we reserve the right to contact you in order to provide a quotation for an

increased delivery charge and we shall either ask you to reconfirm the order before accepting

your order or (in the event that we have already accepted your order) we shall ask you to

reconfirm the accepted order. If payment has already been made and you do not wish to

reconfirm the order, we shall provide you with a full refund.

5. Warranty and Liability

5.1. Subject to the following provisions, we warrant that the Goods will be of satisfactory quality, fit for their

normally intended purpose.

5.2. Where you make a valid claim to us in respect of any warranty in given in Condition 5.1 or a failure to

meet the specification ordered, you will have the option of either having replacement Goods or a full

refund of any price paid as provided in Condition 5.3 below.

5.3. The warranty given in Condition 5.1 above is subject to the following conditions and we shall be under no liability in respect of:

5.3.1. any defect in the Goods arising from any drawing, design or specification which was supplied by you;

5.3.2. any defect arising from fair wear and tear, willful damage, negligence, abnormal working

conditions, failure to follow our and our manufacturers’ instructions (whether provided to you

orally or in writing), misuse or alteration or repair of the Goods without our approval; or

5.3.3. any attempt made by you or any third party to remedy a defect before the Goods in question have been returned to us for inspection,

(if so required).

5.4. Any Goods alleged to be defective shall be returned to us at your risk and expense to our premises for inspection and in our reasonable opinion consider the Goods to be defective.

5.5. Save for already provided in this Condition 5, our liability for death or personal injury caused by our

negligence shall be unlimited and for all other loss or damage which you may suffer or incur in

connection with the supply of Goods under this Contract caused by a natural and reasonably

foreseeable consequence for which we are at fault or negligent, our liability shall be limited to twice the

value of the price paid for the Goods to which any default relates.

5.6. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and

which are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of

business or loss of data as far as may be permitted by law.

5.7. Whilst we make every reasonable effort to ensure that the information contained on our Websites is

correct, we make no guarantee as to its accuracy, completeness or fitness for purpose. We shall not be

liable, to the fullest extent permitted by law, for any loss, damage, cost or expense which may arise

from the use of any information contained in or displayed on our Websites.

5.8. We do not give any warranties in respect of the content of our Websites, its freedom from viruses or

other contamination, or that our Websites are compatible with any computer systems, software or browsers.

5.9. We shall not be liable for any web sites, products or information of other parties linked to our Websites.

5.10. The provisions of this Condition 5 shall survive any termination of the Contract.

5.11. The exclusions from and limitations of liability set out in this Condition 5 shall be considered separately

and individually from one another and the validity or unenforceability of any one clause or sub‐clause of

this Condition 5 shall not affect the validity or enforceability of any other part of this Condition 5.

6. Cancellations & Returns

6.1. We request that all Goods are returned in line with the Return of Goods procedure set out in Condition

6.2. Returns

6.2.1. All refunds or account credits (in accordance with Conditions 6.2, 6.3 or 6.4) will be made, in